Refund & Cancellation Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process. The refund will be made through the credit card used to purchase. In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 15-20 business days for the actual crediting to take place depending on the bank’s practice.
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General: Cancellations made after 12:00 noon, 24 hours prior to the check-in date, will incur a charge equivalent to one night’s room rate, billed to your card.
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BNX: Non-cancellable, non-refundable, and non-amendable for the entire length of stay. The full deposit paid at the time of booking is non-refundable.
For Room Reservation
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under:
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Number of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes.
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In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out.
Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.